Fitto Refund Policy

1. Digital Subscription Product

Fitto App provides digital software access only.

No physical goods, food delivery, supplements, prescription products, medical treatment, regulated healthcare services, gambling products, adult content, or prohibited products are sold through the platform.

2. Subscription Billing

Fitto App may offer the following subscription options:

Monthly Plan: $9.99 / month

Yearly Plan: $79.99 / year

Subscription pricing, taxes, renewal conditions, billing information, and payment details are displayed during checkout.

3. Subscription Cancellation

Customers may cancel their subscription using the cancellation options available through Paddle, account settings, or customer support where applicable.

Cancellation prevents future renewals but does not automatically refund previous charges unless required by applicable law or approved under this policy.

4. Refund Requests

Refund requests are reviewed on a case-by-case basis.

A refund request may be considered if:

- a duplicate payment occurred
- a customer was charged incorrectly
- a verified technical issue prevented access to purchased software features
- a refund is required under applicable consumer protection law
- Paddle or the payment provider determines that a refund is appropriate

Refunds are generally not provided for:

- change of mind after accessing the service
- failure to cancel before renewal
- unused subscription time within an active billing period
- dissatisfaction where the platform was accessible and functioning
- misunderstanding of platform functionality when subscription details were displayed during checkout

5. Paddle Payments

Payments are processed by Paddle, the payment provider and Merchant of Record.

Paddle may manage payment processing, billing operations, invoices, taxes, receipts, payment-related support, and refund processing.

Customers may be required to contact Paddle support or use the options provided in their purchase confirmation email to request payment-related assistance.

6. Technical Issues

If a customer experiences a technical issue, they should contact support so the issue can be reviewed and investigated.

Support Contact:

Email:
info@deepenblack.com

7. Refund Processing Time

Approved refunds are processed through the original payment method where possible.

Processing times may vary depending on Paddle, the payment provider, the customer’s bank, payment method, or applicable payment networks.

8. Contact

For questions regarding refunds, subscriptions, or software access, contact:

Prostancy / Fitto App Support

Email:
info@deepenblack.com

Website:
https://www.prostancy.com